The one thing that Bill Clinton has understood better than any American president is that government needs to work. FEMA needs to be able to respond to emergencies, pension checks have to be delivered on time, and people need to be able to access services; whether it be housing or grants for small businesses. Government had to work.
Over the last year the water pipe on the 1300 and 1400 blocks have broken about 10 times. 10 times without water, sometimes for over night or for all day. Obviously something is wrong with that waterline but they keep patching the patches together. Sometimes the patches would last for a couple of hours, other times the patches lasted long enough that they would actually patch the hole and repave it until they had to cut through the asphalt again.
The fact that the waterline is broken is not the problem. That happens. The problem is that even with a scheduled repair (they cut the asphalt open two days ago) that the city won’t give any notice that your water is being turned of. Once the water is turned off, it can take anywhere from a couple of hours to a couple of days until the water truck arrives.
So with a household with kids in it, how does one flush a toilet? How does one cook? How does on bath or clean?
So the city knows it is going to repair a stretch of road, schedules a crew to come out, makes sure the backhoe is coming (they park the truck so it blocks my driveway each time… ignoring the abandoned lot beside me) and then goes to work and no one thinks, “we need a water truck there for that block”.
The 1300 block of Avenue D has gone over a week without water this winter. A week without showers or laundry. Eventually thanks to a suggestion Ward 1 Councillor Darren Hill, the city opened up city owned facilities for showers. It was appreciated even if residents didn’t have access to laundry facilities. It’s like no one at the city can go, “these families have gone a week without water. What would I do in that situation?”
Last week my water shut off during my morning shower. No one knocked on my door or let us know. I was kind of caught of guard because the repair was in a different part than the block and I missed the digging. Since then I walk out my front door in the morning and check both ways for construction crews before taking a shower.
This week they showed up, left a drinking water advisory on my door (even though we had no water), dug up the street and then went for lunch. Just what I want to see when I can’t flush a toilet, City of Saskatoon workers taking a long break (yes I know they deserve a break but what about a staggered break so that would can continue?)
At the end of all of these watermain breaks over the last five years I have realized that our city doesn’t have the organizational capacity to get men and equipment to a job site at the same time, let alone get a needed and emergency source of water to a site; despite the repair being scheduled. We also don’t have the technical capacity to fix a seldom travelled roadway properly.
So what is the reason? Some say a bias against the westside. I tend to wonder if we are hiring competent managers in Public Works and if we aren’t, what is the problem and how do we fix it as a city. This isn’t a manpower issue. It’s a customer service issue (and apparently an engineering one).
For those of you who suggest calling Public Works, in 15 years of calling that department has left me jaded from the lies. People I talk to just make things up. My favorite was calling about a water truck. Wendy was assured it was on route to the location. It never arrived for another 8 hours. I was told that there was supposed to be flyers delivered about the repair today (and I assume about the repair last week). There were none.
Since we can’t coordinate men, equipment, and water to a job site at the same time, I don’t think we are going to be able to solve this one.
Government needs to work. Someone needs to fix it when it doesn’t. Sadly no one seems that interested in doing that.