There is very little to be done about all this when space is limited, crowds are large, and humans always — always — put things off until the last minute. But Grand Central, for years now, has relied on a system meant to mitigate, if not prevent, all the crazy. It is this: The times displayed on Grand Central’s departure boards are wrong — by a full minute. This is permanent. It is also purposeful.
The idea is that passengers rushing to catch trains they’re about to miss can actually be dangerous — to themselves, and to each other. So conductors will pull out of the station exactly one minute after their trains’ posted departure times. That minute of extra time won’t be enough to disconcert passengers too much when they compare it to their own watches or smartphones … but it is enough, the thinking goes, to buy late-running train-catchers just that liiiiiitle bit of extra time that will make them calm down a bit. Fast clocks make for slower passengers. “Instead of yelling for customers to hurry up,” the Epoch Times notes, “the conductors instead tell everyone to slow down.”
You might call this time-hacking; you might call it behavioral engineering; you might call it comical. Regardless, it seems to be working. Grand Central boasts the fewest slips, trips, and falls of any station in the country — quite a feat given how many of its floors are made of marble. And given how many of the passengers treading those floors are, despite their grace period, cutting it this close to missing their trains.