On Valentines Day Wendy and I went to the Boston Pizza on 51st Street. Â It was a horrible experience in every way other than being with Wendy. Â The service was bad, the appetizer and food was cold, and when we sent it back, it came back overcooked and cold. Â Not easy to do. Â We complained about it online and we got a phone call back asking the details of the encounter. Â I am not one that complains to get free stuff and when they asked if we wanted a gift card, we declined. Â I have been going to that location since about 1988 and just want better service.
Last week I also joked online about a camera I ordered being late and stuck in Purolater’s warehouse. Â It wasn’t a complaint, things get delayed and I was sure it was going to escape Toronto as soon as it could. Â A couple of days later on Twitter a Purolater rep asked for the details which I sent. Â They opened a file on it, tracked it down and freed my camera from T.O. and sent the little guy west. Â This morning I got a phone call from Purolater telling me that is was on truck 4 and would be at my house soon. Â I assume Wendy and Mark are playing with it right now (that wasn’t part of the plan). Â
I appreciated both Boston Pizza and Purolater trying to make mistakes right. Â I am not that upset at either one of them although I am rather reluctant to head back to BP on 51st for a while.
UPS is an entirely different matter. Â When they lost a package right before Christmas that was Oliver’s Christmas gift (his pogo stick), I was told to email them. Â I did and got nothing back. Â I called and was treated rudely. Â They actually blamed Amazon which is weird as Amazon’s job was to make sure the address was right and the package was in one piece. Â They even blamed my neighbourhood. Â I was shocked and vowed never to use UPS again if I could help it. Â As it turned out, Amazon picked up the slack, refunded my money and shipped a replacement out overnight for me for free.
Meanwhile I walked away from Purolater and Boston Pizza thinking that at least they cared. Â We all make mistakes but they were the only ones that tried to fix them. Â UPS has something to learn.