On July long weekend I was incredibly sick with infection in my leg. I was overwhelmed with fever, cold sweats and dehydration. Wendy took me to St. Paul’s Emergency Waiting Room where I was admitted to the quieter ward. Eventually it all filled up. Everyone of us had the same story. We were all on wait lists to see a specialist but our health had deteriorated to the point where we had to be treated or admitted on an emergency basis. Several of us have waited months.
John Maeda once wrote that more administration need to understand what their users are going through. It’s why while teaching at MIT, he also enrolled at MIT to understand what his students were going through. For me, I have struggled to keep treatments going despite them being ordered by the surgeon for no other reason then the nurses are often intimidated by the bureacracy and refuse to act without new doctors orders. This means new appointments and a frustrated doctor who already left orders.
I wouldn’t wish this infection on anyone but until you go through it, it’s hard to truly realize how brutal our system is and I’ll be honest, lean hasn’t made it any better.
Not only are we suffering (the treatment given at the hospital that day actually made my infection worse) but we are costing the system how much more in emergency room costs and hospital admissions?