Atmosphere came to Saskatoon last month. I have been in a couple of times now to pick things up for some hikes. Staff have been helpful but today I had some difficult questions of a couple of staff. I was surprised what I experienced.
First of all, the staff knew their stuff which is rare for a new store in a new city. The one staff did refer to what the rep told him about a product but then promptly tested out what the rep said about the product in front of me. He also seemed interested and curious about a few negative reviews I mentioned about a product. At the end of our conversation, I realized the flaw wasn’t with the product but how it was treated and packed by the reviewer.
Next I ran into another staff person who was the manager. I had some questions about a product which he had some strong opinions on (in a good way) but he also called over a co-worker who also had some opinions on it. Of course before they shared those opinions, they asked me a bunch of questions about my question so we were all on the same page with my inquiry.
So after going back and forth on it, I learned a lot, picked up a different product that is better suited for what I am doing and was thoroughly pleased with the store and the staff (I was pleased with the store before but it was my first time dealing with the staff). I like Cabela’s and their staff but I love the selection camping and hiking gear at Atmosphere as well. It’s a great addition to Saskatoon.
Kudos to the HR staff for hiring some great people and making sure they were trained properly before opening. It has shown every time we have been in the store but was especially evident today.