Given the fiasco involving route cancellations that greeted riders on the first day of a new school year, it’s difficult to take seriously the City of Saskatoon’s commitment to developing a bus rapid transit system, improve services to meet the demands of growth and lessen the urban carbon footprint.
City Hall seems to be pinning the blame in part on a shortage of qualified heavy duty mechanics in the market, as well as an inability to reach a contract with its transit employees, which is forcing it to advertise for mechanics at wage rates based on the expired 2012 contract.
A month after transit director Bob Howe apologized to commuters after cancelling seven routes because too many buses needed repairs for short-staffed mechanics to fix them all, and described the situation as an “anomaly,” frustrated university students and high schoolers on Tuesday saw the cancellation of direct routes to campus, downtown and many high schools.
In addition, no buses will be added to the busiest routes at peak travel times, and transit officials advise commuters to avoid peak morning and evening trips if possible. It’s those who are trying to get to work or school on time, and return home afterward, who are creating the “peaks,” and it’s transit’s job to accommodate their needs, not the other way around.
The cancellations and delays in the implementation of new routes were announced on Friday, before the Labour Day long weekend. Transit users, who have had to cope in recent years with frequent changes to routes and services, can’t be blamed for questioning why the city cannot seem to get its act together on managing the service properly.
“We have been in an environment of labour uncertainty for the last number of months which has proven to be challenging,” noted the city’s news release on Friday.
Yet, what isn’t clear is what role Saskatoon’s policy of buying second-hand buses that other cities don’t want is playing in creating the demand for more mechanics and a repair backlog that had rendered the transit service unable to field a full complement of buses for its routes.
Mr. Howe says transit has sent as many buses as possible to be repaired by private companies. Given that the problem has been obvious for at least a month, when the previous route cancellations occurred, when did the city began to contract out the work?
Surely, transit officials should have known long before Friday that they lacked enough buses and told the public, instead of waiting until the last possible moment to disclose the fact. This is far from acceptable customer service and effective issues management.
Mr. Howe said in July that transit was upgrading its aging fleet and expects to get five new buses this fall. It’s now obvious that the decrepitude of his 158-bus fleet has reached a point where even more replacements are needed soon, making council’s decision to use for the new commuter bridge the funding slated for bus replacements seem unwise.
When it comes to transit, Saskatoon talks a better game than it delivers.
Excellent editorial but I have one bone to pick with it. I am not even sure City Hall talks a good game about transit. If anything the message that I have heard from City Council at budget time is that transit is a burden on the city as they transfer more costs onto riders.
I have written about our aging fleet before but it is worth repeating. Some of our busses are so old that people travel to Saskatoon just to ride of them like rolling museum pieces. They shouldn’t be repaired by Saskatoon Transit but the Western Development Museum. Instead of replacing them, Saskatoon City Council is building a bridge for cars.
It is to be expected. With the retirement of Myles Heidt and the defeat of Bev Dubois, there are no councillors who are strong on public transit. Unlike Calgary and Edmonton who both feature mayors who use and advocate for public transit, I am unaware of any councillors who actually use it. Maybe that explains some of the problems that we have.
The other problem is the Saskatchewan government contributes nothing to the bottom line of our transit in cities. Whereas Manitoba pays for almost half of Winnipeg’s transit costs (and injects capital for BRT), we get nothing except some money for Access Transit. Arguably that money is spent on STC which is still needed but it means that Saskatoon, Moose Jaw, Prince Albert, and Regina are some of the few cities that are left trying to provide funding for transit with no help. While I agree that council has handled this poorly (again), a big part of the blame lands with governments going back to the Blakeney era that ignored public transit in the cities.