"The need is greater this year than I’ve ever seen it. One little girl didn’t want anything for herself. She wanted a winter coat for her mother."
– "Head Elf" Pete Fontana at New York Cityâ€™s main post office, who leads a staff of 22 people in sorting 2 million letters in Operation Santa, which connects needy children with "Secret Santas" who answer their wishes. (Source: USA Today)